Teller

Support Tickets

Instructions on how to manage, cancel, amend and other issues relating to your ticket orders

Using the Ticketing Platform as a Box Office application

Payment methods on Viva Ticketing Platform

How to issue complimentary tickets via the Ticketing Platform

Instructions on how to transfer one or more tickets to another reservation order

Change of name, email, phone number  in a reservation order

Change a customer's reserved seat on a seating plan

Cancellation of a ticket reservation made by a ticketing platform user

Steps on cancelling an order depending on the method of payment used.

Instructions in case of a payment processing error during a refund

Checks to be done if a customer has not received the money since the cancellation.