For the purchase of tickets, each customer must fill in his first name, last name, email and phone number.

You can also add additional customer info boxes, besides the default ones (see the above image). For example, you can ask your customers to enter contact details for every ticket of an order and not just the default contact information requested for the order (no matter how many tickets are included). Moreover, you can add a field for accepting terms, enter their gender etc.

The addition of extra info fields can be done in the "customer info" tab of the event.

  • Click on the "Administration" tab

  • Select "edit" under the "plays" section.

  • From the events list on your right, select the play you want to edit.

  • Click on the "customer info" tab.

There are some suggested fields and you can also add your own custom info boxes.

Once you have added the additional info boxes, they will be displayed in a table below. You can edit each field by clicking on "edit" or even delete it by clicking on "delete".

The additional info boxes will appear online and on Viva Ticketing Platform as well.

Moreover, you can set whether they are compulsory or not for your customers by clicking on "edit" and then on the "compulsory" field.

In order to change their order, you can drag the field you want to move.

If you want to create an acceptance terms field click on "add" (below the suggested info boxes). Enter the ''description'' you want and in the ''type'' field select "Checkbox". In the "content" field you can enter a short text or a link of terms (e.g. from your site).

It will appear online as follows:


The data collected once your customers have filled in the additional info boxes for an event, can be found in the report "event files", as a separate link (''ticket holders'').

Every time you need it, you have to ''update'' the report and then you click on ''ticket holders''.

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