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How do I enter the payment method for an order?
How do I enter the payment method for an order?

Payment methods on Viva Ticketing Platform

Updated over a week ago

A reservation can be paid by one of the following methods:

A. Select "complete order of sale" at the bottom right-hand side of the order page.

Follow the ticket reservation process (see here) and on the order page click on "complete order of sale", at the bottom right of the screen.

This method works for payment in cash and you can save the customer's details at the ''customer info'' section.

B. Selecting the payment method from the "payment method" section on the order page.

Under "payment details" you'll find the following options for the payment method:

credit card


on credit

POS / Credit card

If you select "credit card" a pop-window will appear where you will need to fill in the customer's card details.

The "on credit" option will complete the sale without taking payment. These orders much either be paid off (in cash or by card) or canceled.

The ''POS / Credit card'' option must be selected, after the customer's card has been successfully charged at your POS. There is no connection between the Ticketing Platform and your POS (as in the case of credit card). This option helps you define that an order is charged to the POS (i.e. so a cahier would know how much he has charged in POS and cash).

Additional payment methods may be added on request.

C. Sending a payment link to the customer

You complete the reservation process and fill in at the ''customer info'' section:

name, last name and e-mail

Click on ''save'' and then on "send e-mail".

The customer will then receive an email with a link that takes them to the order details page to complete the payment.

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