The scanning of tickets is allowed through the Viva ΕticketCheckin application during the start and end check-in time, as indicated on the play's page at the ticketing platform.
The check-in starting time is predefined at the start time of the event and the check-in closing time at 1 hour later.
To check and/or change these settings you need to follow the steps below:
Click on the "Administration" tab
Click on ''Productions''
From the productions list on your right, select the event you want to edit.
Click on the "Events" tab.
Select the event(s) date you want to change its check-in starting or closing time, by clicking its checkbox next to the "venue" column.
Then, from the "General settings" options, under the table, select "Check-in starting time" if you want to change the start time and "check-in closing time" if you want to change the closing time.
Edit the Check-in starting time
On the pop-up, firstly select if the check-in will start ''before'' or ''after'' the event's start time.
Mind that you select how many days/hours/minutes, before or the after the event's start time, you want to start scanning your tickets.
e.g If the event starts at 21:00 and you want to start scanning at 20:00 select ''before'' and ''1'' hour.
Edit the Check-in closing time
Select how many days/hours/minutes, after the event's start time, you want to stop scanning your tickets.