Firstly you need to change the venue on Teller.
Then you will need to notify your customers about the change and advise them regarding your refund policy. Note: Any changes made to an event on Teller will not notify existing ticket holders.
Α. General Admission or Unreserved Seating venues
Α.1 Both the original and new venues are unreserved seating / standing.
If the old and new venues are are unreserved seating / standing then you can change the venue through the "existing events" tab on the "production settings" section.
You can change the date of an event on Teller by following the steps below:
Go to the "administration" tab, under the "plays" column on the left-hand side select "edit" and select your event from the list on the right. Then go to the "existing events" tab.
Select the date you want to change the venue for by clicking the tickboxes next to each date you want to change a venue for. Then go to the "price list/ seating settings" at the bottom of the table and click on "change venue".
In the pop-up window select the new venue from the drop-down menu.
In order to find the new venue you can also type the first letters of the new venue's name and the system will bring up a list of matching venues. They are also group per city for ease of location.
After you select the venue click "OK".
If you need to change venues for multiple dates you need to do it one date at a time.
Α.2 The original venue is unreserved seating / standing and the new venue is reserved seating.
If the original venue is unreserved seating / standing and the new venue is reserved seating you cannot change the venue by using the method previously described. You will have to add a new event and change the "show online" option on the original event.
With regards to the tickets for the original event you can either issue new tickets with row and seat numbers and dispatch them to your customers or make a new reservation for the total of tickets solved and then have the new venue's Front of House staff allocate seats to customers on arrival. In either case you will need to notify the ticketholders.
Β. Original venue is reserved seating.
If the original venue is reserved seating and the new venue is unreserved seating / standing you will have to add a new event and change the "show online" option on the original event.
If the new venue is also reserved seating, you will need to issue new tickets via the new venue's seating plan and dispatch them to the customers. Your other option is to make a new reservation for the total of tickets solved and then have the new venue's Front of House staff allocate seats to customers on arrival. In this case you will need to notify the ticketholders that their seat details have changed. We do not suggest this for events with a large amount of ticket sales.
If the new venue is unreserved seating / standing then you need to inform the ticketholders that they can use the existing tickets but the seating arrangements have changed.