Welcome to Viva Ticketing Platform Support!

Information on the ticketing platform and Ticketing Services

Access to Teller - User Permissions

Instructions on how to log in, change password, create users and assign permissions

Adding events

Instructions on how to create and publish your event

Set up a page of multiple events

Add different events on the same presale page

Pricelists

Creating and processing pricelists and adding discounts

Editing an event

Instructions in setting sales end time and changes in capacity

Products - Merchandise

How to add products to an event's page

Order management

Instructions on how to manage, cancel, amend and other issues relating to your ticket orders

Application for checking tickets at the entrance

Instructions on installing and using the ScanMore app

Printing Tickets

Installation instructions for the printing monitor

Cancelling / Rescheduling an event or changing venues

Instructions on stopping sales, rescheduling an event and changing venue

Reports

How to issue reports through Teller

Streaming

Instructions and settings regarding streaming events.

Marketing notifications